Infrastructure Support Solutions
Providing a Solid Foundation of Support for Your Entire End-user Infrastructure
Our Infrastructure Support Services provide the hardware and software support required to maintain reliable end user computing and networking environments. Our focus on security serves to minimize the risks of a globally connected world.
We cover every aspect of the IT infrastructure support lifecycle from installations to complete maintenance services. We can ease the burden of maintaining your company’s end-user computing environments, providing you a single point of contact under a globaly certified ITIL process for all your end-user hardware maintenance needs.
We have developed an approach focused on client satisfaction, supported by some of the most highly skilled, qualified, certified professionals in the industry. Our integrated systems and processes under one global tool set provide consistent and secure service delivery.
Smart On-site Services
Comprehensive one-stop support and accountability for your entire multi-vendor datacenter, branch, remote and home office support requirements - anytime, anywhere. We manage the swaps and spares, multi-device provisioning and coordinate vendors, supplies, parts and resources to provide you with faster time to business value and cost optimization.
Private Label Services
Private Label Services are contracted by Original Equipment Manufacturers (OEMs), resellers, and software providers for the delivery of support services to their customers. We augment an organization's existing service resources - or can replace them entirely - offering high-quality, multi-vendor expertise across the globe. The Private Label Services portfolio offering includes break-fix hardware support, parts management, logistics, and product support call center as well as implementation services.
Hardware and Software Asset Management
Provides accurate lifecycle asset and configuration tracking for all your assets, both hardware and software, in a rapidly changing and complex IT environment. Stored in a central database, the data can be used to help with migration planning, application deployment and new equipment and software purchase decisions.
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